Background of the issue:
I am trying to update a product's gallery image because the current one is out of date and provides incorrect information. I uploaded a new image and translated it through Media Translation. I removed the previous image from the original product and saved the changes. I expected the old image to be removed and the new one to be displayed on the product translation pages. The issue can be seen here: hidden link
Symptoms:
The old image is not removed from the translated product pages.
The new one is not displayed.
If I remove the image I don't want to see anymore (starting, one by one, with the translations, to the original one), an empty thumbnail appears where the old image was.
Changing the Custom Field Translation _product_image_gallery from 'Do not translate' to 'Copy' does not persist and reverts back automatically, 2 seconds after saving.
Questions:
Why is the old image not removed from the product translation pages?
Why is the new image not displayed on the product translation pages?
Why does the Custom Field Translation setting revert back automatically?
Hi,
For some reason, the problem solved by itself after a couple of hours.
Which, I must admit, once again points us toward a caching issue.
Could you provide some avenues for investigation? Knowing that cache plugins were disabled and that I had cleared WPML caches from the troubleshooting tools before sending my last message.
Thanks
Hello.
I feel your answer is not relevant to the issue.
The images were updated, and translated **before** adding the original language image to the original product. Which should addde the translated image to the translated products.
What I see, is that this update, for some reason, seems to take more time.
I have the same behavior on a test website. I checked it twice. Same results.
I also noticed that, the new images do are visible from the admin product page, in all language, after adding the image in the original language only. So it's definitely set, and taken into account, but it won't display in the frontend before a while.
So something seems to hold this update, I'm trying to understand what.
Yes I tried and it didn't change anything at that moment.
I had new look at the images 2 hours after my last message and they were finally appearing on the frontend.
I suppose it's related to some WordPress cron tasks being processed.
Can you tell me which one would are responsible for this process?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
No, WPML does not have a Cron job for that.
If you go to WPML > Settings > Media Translation and click "Start" a background process will run and create the necessary media entries in all languages.
Anyhow, this is not related to WPML > Media Translation.
Usually, once you upload media at WPML > Media Translation has its own dialog which should appear and ask you to sync the media.
Ok, I checked again. I had checked the wrong media. So it's actually still not present on the frontend in the translated products.
So I did again, a bit differently.
Instead of adding the image to the library and add translation images straight away in the other languages from the WPML Media Translation, I added only the original image, added it as a product gallery image to the product, then clicked dialog option as you said. It didn't change the result: the original image wasn't shown on the frontend, but (as usual) it was already in visible from the translated product admin page > Product gallery.
Then I added translation images, clicked the option again. Same result.
I didn't made myself clear, sorry.
It didn't change the result: the original image wasn't shown on the frontend... for the product translations.
To sum up my tests:
- The image I add in the original language always shows up on the frontend in the original language
- From there, whether I translate it or not, it always shows up in the product translation admin pages (I assume it's a fallback behavior, which makes sense), but not on the frontend (or only some time later).
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
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Hi,
I can't do that. The website's infrastructure is not portable enough.
Anyways... From what I seen, at some point, the images get translated.
That's the case now for the ones I tested.
So there's a cache issue.
Again, there's no cache plugin enabled.
There's no server side cache enabled.
There **must be** something going on, whether in WordPress, or WPML itself. Transcients, ... ?
Please provide me with methods to test against these caching methods.
Also, a schema of where things can be held would be very useful to troubleshoot this kind of issues.
