[Resolved] I'm not able to open the page

Hi,

Thank you for contacting WPML Support. Could you please follow the below steps and see if this resolves the issue:

1. Take a backup of your site first for safety reasons.

2. We have recently released WPML 4.8.1, please update it to the latest version. You can update it from Plugins >> Add New Plugin page, click the Commercial tab, and then click the “Check for updates” button.

Here is the screenshot for more details: https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

3. Resave the permalinks from the Settings >> Permalinks page by pressing the Save Changes button.

4. Clear all sorts of site/server/CDN cache and see if this resolves the issue.

If the issue still persists, kindly:

1. Share a translated page URL where I can see the problem.
2. Does it happen only when you are not logged in to your site, or does the same problem occur even when you are logged in?
3. Does the issue occur only on this specific translated page or on all translated pages?

Kindly let me know the results,
Thank you

Thanks for trying the above steps, I can see the issue on the Single Service page. To take a closer look at the 404 page issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

I think I see the issue.

You have this page:
hidden link
This page loads normally.

However, the same slug is also used for the Services custom post type:
hidden link

The Services page did not have a translation, so I created one here:
hidden link

I set the slug to servicios, since that’s your translated slug. For example:
hidden link

But when visiting:
hidden link

…it redirects to:
hidden link

--------------------------------------------
301 Moved Permanently
--------------------------------------------
Status: 301 Moved Permanently
Code: 301
Date: Thu, 02 Oct 2025 09:51:46 GMT
Content-Type: text/html; charset=UTF-8
Connection: close
Expires: Thu, 02 Oct 2025 10:51:46 GMT
Location: <em><u>hidden link</u></em>

This means you have a redirection set somewhere, and it needs to be removed. Try finding where you set this, because the site itself is quite complex.

Because of this redirect, the slug /es/servicios/ (your translated Services page) is never reached.

This also looks like a some sort of a redirection issue. For example hidden link if I try to visit it from the backend, that is the URL.

But in the frontend it redirects to hidden link.

This one hidden link redirects to hidden link

While hidden link doesn't use the correct parent page slug because it should be hidden link, but If try this URL WordPress takes me to hidden link.

I am not sure why all of this occurs, but basically every page I tried redirects somewhere and parent page slugs are different for almost every child Industry custom post type there is, and this is likely the cause for all these 404s.

If not within any of the plugins, perhaps this is set within the theme, htaccess or even server-side?

Unfortunately, we don’t provide live support sessions such as Zoom or online meetings — all assistance is offered through tickets and chat only.

Regarding the issue, it doesn’t appear to be related to WPML itself. From what I can see, there are several redirects and inconsistencies with slugs across your pages, which seem to be causing the 404 errors and unexpected behavior.

For example:

* The URL /es/industries/aeroespacial-y-defensa/ redirects to /es/industries/aeroespacial-defensa/.
* /es/industries/aeroespacial-y-defensa/civil/ redirects to /es/industries/aerospace-defense-2/civil/.
* Parent page slugs also appear mismatched between translations and custom post types.

In addition, your Services page and the Services custom post type share the same slug (/services/), which can lead to conflicts. I noticed there’s a redirect from /es/servicios/ (the translated Services page) to /es/services/servicios-posventa/, which prevents the translated page from being accessed.

This suggests that a redirection is set somewhere — possibly in your theme, a redirect plugin, your .htaccess file, or even server-side. I recommend reviewing where these redirects are configured and adjusting or removing them as needed.

If you’re not the developer of the site or are unsure how to check this, you can reach out to one of the independent WPML contractors listed here:
https://wpml.org/announcements/2025/08/wpml-contractors-system-closing/

Once these redirects are cleaned up, WPML should handle the URLs correctly.

For me, hidden link returns a 404 error, and I have to type the URL manually.

When I open hidden link and use the language switcher, it takes me to hidden link, which works properly.

How do you end up at hidden link?