This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with the Menu Sync feature in WPML not working correctly. Initial support attempts mistakenly addressed custom Elementor widgets translation instead of focusing on the Menu Sync problem.
Solution:
1. We acknowledged the misdirection and shifted focus to the actual issue with Menu Sync.
2. We recommended watching the client's provided Loom video to understand the specific Menu Sync problem.
3. We suggested avoiding irrelevant steps like Elementor widget configuration or translation registration, as these were not related to the Menu Sync issue.
4. We planned a focused Menu Sync troubleshooting session, using visual cues or errors from the video for guidance.
5. We advised checking if the plugin version or updates might be relevant and ensuring the client's setup was correctly configured before proceeding.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can connect directly with our support team at WPML support forum.
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