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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's Turkish designs disappear when WPML is active on their website designed with Elementor and Royal Addon. The designs reappear when WPML is deactivated.
Solution:
We recommend removing the

wpr_single_conditions

key from the

wp_options

table in your WordPress database. Before making this change, ensure you create a backup of your database to prevent any potential data loss.

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by webdeyeral 1 month ago.

Assisted by: Dražen.

Author Posts
June 11, 2025 at 8:42 am

webdeyeral

Background of the issue:
I designed my website using Elementor and Royal Addon, utilizing a pro template from Royal Addon Template Kit. The website was initially in Turkish, and I added English as a second language, duplicating all my Turkish content to English pages. Please see this video: hidden link

Symptoms:
Most of my Turkish designs disappear when WPML is active. When I disable WPML, everything returns to normal.

Questions:
Why do my Turkish designs disappear when WPML is active?
How can I ensure my designs remain visible in both languages?

June 11, 2025 at 9:28 am
June 11, 2025 at 10:14 am #17124934

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

can you please try to remove wpr_single_conditions key from your wp_options table.

Please make sure to create a backup, before doing any actions, just in case.

Regards,
Drazen

June 12, 2025 at 2:57 pm #17130686

webdeyeral

Hi Drazen,

I checked the table I could not find anything related wpr_single_conditions. How can I do it or you can do it for me if I provide cpanel or phpMyAdmin login? I created a DB backup. Btw I just saw ur reply. Doesnt your ticket system send notifications to the ticket owners? I did not receive anything.

June 12, 2025 at 3:06 pm #17130696

webdeyeral

Sorry mate. I have made WPML deactivated. Thats why I could not find it. I did after activated it. I have deleted all the translated pages before. Let me try and inform you here the problem is still exist or not.

June 12, 2025 at 3:44 pm #17130802

webdeyeral

My problem is fixed. Thanks so much, Drazen
Kind regards.