Hello, on our site, hidden link, there is a widget in the customization area of the template that has HTML code that is not being translated. I've sent all the widget strings and all the template strings and I'm still unable to get this area translated. Can you help me understand how to locate it for translation?
Thank you for contacting our support service. Can you please, let me know how this content is entered and where I can see it in your website? You mention it is entered in the customization side of your website? Do you mean the customizer found at your WordPress Dashboard > Appearance > Customize settings? I also recommend you to rewiew the following resources:
If you the above resources don't help to solve your issue, please, let me know I am happy to proceed with a detailed investigation of your issue, have a nice day.
Hi Marcos. The string is located in the top area of the website, when you visit hidden link it's the top area of the navigation that reads 'En Espanol, Dealer Locator, Blog, and News'.
This content was entered on the website by going to Appearance > Themes > AccessPress Basic > Customize > Widgets > Header Social Links Section > Custom HTML Widget.
I have sent all the widget and theme files for translation and these items have still not been translated.
Thank you for the provided clarifications. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Thank you for the provided details. I noticed your custom html widget where the content is entered wasn't registered to be translated with the WPML String Translaition, I registered it and now you are able to translate it properly from your WordPress Dashboard > WPML > String Translation under the text domain 'admin_texts_widget_custom_html'. I followed the instructions provided in the following resources:
