This thread is resolved. Here is a description of the problem and solution.
Problem:
The client purchased the wrong product and has not fully activated it yet.
Solution:
If you're experiencing a similar issue where you have purchased the wrong product and have not activated it, we recommend requesting a refund. You can do this by visiting the WPML refund page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
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Last updated by 3 weeks, 2 days ago.
Assisted by: Paola Mendiburu.
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 WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
