Refund request

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has been renewing the WPML plugin since 2018 without using it and wants to know if they can get a refund for at least the last payment.
Solution:
If you're in a similar situation, we recommend that you log in to your WPML.org account and submit your refund request here: https://wpml.org/purchase/refunds/. We will process your request shortly after submission.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 3 weeks, 4 days ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 19, 2025 at 12:23 pm #17677830
sila-gum-srlS	Hello, I have been renewing this plugin since 2018, even though my website has not been active for years. I wanted to know if it was possible to request a refund for at least the last payment I just made. Thank you in advance and happy holidays.
December 19, 2025 at 3:00 pm #17678266
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. To submit your refund request, please log in to your WPML.org account and then go here: https://wpml.org/purchase/refunds/ We will process your request shortly after submission. Kind regards, Mihai Apetrei