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[Resolved] Resolve "WPML plugin cannot connect to wpml.org"

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the WPML plugin not connecting to wpml.org after moving your site to a different domain and registering the new domain, and you're unsure where to enter the registration key in WordPress.
Solution:
1. Navigate to WPML → Support and click on Installer Support. Share the last few log messages with us to help diagnose the issue.
2. To clear any notices, go to Dashboard → Updates and click the 'Check again' button.
3. Go to Plugins -> Add New -> Commercial on your website and click the 'unregister' link.
4. Visit https://wpml.org/account/sites/ and delete the existing site key.
5. Return to Plugins -> Add New -> Commercial on your website and click the 'register' link.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 1 voice.

Last updated by Dražen 3 months ago.

Assisted by: Dražen.

Author Posts
May 1, 2025 at 10:48 am #16986382

jochenS-19

Background of the issue:
My website, hidden link, is showing an error due to an outdated version of the WPML plugin. My developer identified this issue, and we encountered an error when trying to update it. The domain wasn't registered at https://wpml.org/account/sites/ during development, but I have now registered it.

Symptoms:
WPML plugin cannot connect to wpml.org.

Questions:
Where do I enter the key in WordPress to verify the WPML plugin? (after moving the site to a different domain and registering the new domain at https://wpml.org/account/sites/)

May 2, 2025 at 6:10 am #16987943

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

1) Please go to WPML → Support and clicking Installer Support, share with me what is under log last few messages, so we can understand what is wrong.

2) You can force another check to clear the notice by going to ​​Dashboard → Updates and clicking the Check again button, and message should be gone.

Let me know how it goes.

Regards,
Drazen
May 2, 2025 at 9:51 am #16988901

jochenS-19

Thanks Dražen,

1)
wpml: Unable to register: Site key not matching subscription-fetching 2025-02-05 09:05:44
wpml: Unable to register: Site key not matching subscription-fetching 2025-01-05 08:05:03
wpml: Unable to register: Site key not matching subscription-fetching 2025-30-04 06:04:56
wpml: Unable to register: Site key not matching subscription-fetching 2025-24-04 05:04:29

2)
I just did that with the same result.

I still need to find out where I can update the site key.
May 2, 2025 at 11:35 am #16989414

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for getting back, please follow the next steps:

- In your website, go to Plugins -> Add New -> Commercial.
- Unregister WPML by clicking the unregister link.
- Then go to https://wpml.org/account/sites/.
- Delete the existing site key.
- Then go back to Plugins -> Add New -> Commercial on your website.
- Click the register link

Regards,
Drazen