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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using WPML for a multilingual website and encountering a session timeout error on the Dutch language checkout page. The error message displayed is 'Je sessie is verlopen. Terug naar winkel.' which translates to 'Your session has expired. Back to shop.'.
Solution:
We recommend checking the detailed solution provided in the existing support ticket on this issue. Please visit https://wpml.org/forums/topic/session-timeout-error-on-dutch-language-checkout-page/ and reply there for further assistance.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 10 months, 1 week ago.

Assisted by: Andreas W..

Author Posts
June 1, 2024 at 3:35 pm #15694786

hiboouD

Background of the issue:
I am using WPML for a multilingual website (hidden link) with French as the primary language. I am encountering issues specifically on the Dutch language checkout page.

Symptoms:
When customers attempt to make a payment on the Dutch version of the site, they receive a session timeout error message stating 'Je sessie is verlopen. Terug naar winkel.'

Questions:
Can you help identify the cause of the session timeout error on the Dutch language checkout page?
What steps can be taken to resolve this session timeout issue to ensure customers can complete their purchases?

June 1, 2024 at 3:40 pm #15694807

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I have already answered your request on this ticket:
https://wpml.org/forums/topic/session-timeout-error-on-dutch-language-checkout-page/

Please reply to the above-mentioned ticket and I will be glad to assist you.

Best regards
Andreas