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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 5 replies, has 0 voices.

Last updated by Osama Mersal 1 month, 3 weeks ago.

Assisted by: Itamar.

Author Posts
November 6, 2025 at 7:54 am #17552342

sidriD

hello please, i have a similar problem with hotelsinvenice.com which uses WPML + Divi + Rank Math like caalvise.com

Some pages appear correctly translated when viewed online, but in the WPML backend I’m asked to “translate again,” even though the content is already available in the correct language.

In some cases, when I click “Edit Translation” (for example, on the Home page), WPML opens a new empty translation page instead of loading the existing English content.
This makes it impossible to edit or update translations normally.

I’m attaching several screenshots showing:

the Pages list (both languages),

the Divi Builder interface,

the difference between the frontend (visible in the correct language) and the backend (missing or mismatched translation link).

I suspect the link between Italian and English pages was lost in the WPML translation table (possibly after editing with Divi directly).

Please check and advise how to restore the correct relationship between the original (Italian, default) and the English versions without creating duplicate pages.

Thank you for your help.

Best regards,
Sidri Donzello

17550359-Screenshot_from_2025_11_05_14_06_06.png
17550359-Screenshot_from_2025_11_05_14_01_12.png
17550359-Screenshot_from_2025_11_05_14_00_23.png
November 6, 2025 at 8:01 am #17552423

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, Sidri.

This ticket has been split from this ticket: https://wpml.org/forums/topic/translation-35/.

Please elaborate on this problem and explain if it is exactly the same as in the other ticket. If not, please tell me how to see the problem and give me access to hidden link. I'm enabling a private message for the following reply.
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**IMPORTANT**
- - Please back up the site files and database before providing us access. --
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Regards,
Itamar.

November 9, 2025 at 7:11 pm #17560248

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, Sidri.

The access details you provided for hidden link do not work. I get this message: "Indirizzo email sconosciuto. Ricontrolla o prova ad usare il tuo nome utente." Please see the attached screenshot.

Please check and provide the correct access details. I'm enabling a private message for the following reply.

Regards,
Itamar.

2025-11-09_21-07-38.jpg
November 11, 2025 at 2:29 pm #17566827

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Sidri,

Since Itamar has a few days off, I will step in here on the forum. I hope this is OK for you.🙂

Please let me know how you previously translated these pages, since in your current settings, the Classic Translation Editor is selected.

Best regards,
Osama

November 12, 2025 at 8:13 am #17569049

sidriD

Hello,
i manually translated them and i think i used the classic translator.

thank you

Sidri

November 12, 2025 at 8:48 am #17569329

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Sidri,

I checked the home page, and I can see the translated content. If it needs updating, you would need to do so manually in the Classic Translation Editor.

Best regards,
Osama

1.png

The topic ‘[Closed] Split: In the backend I’m asked to “translate again”’ is closed to new replies.