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Supporter timezone: Europe/Kyiv (GMT+03:00)

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This topic contains 7 replies, has 0 voices.

Last updated by Andrey 17 hours, 38 minutes ago.

Assisted by: Andrey.

Author Posts
April 16, 2026 at 11:02 am #17973943

tamara-belenD

Hi,

It seems that the translation is showing outdated content rather than the current version. This is unusual, as the translations were correct until this week.

Could you help me understand what might have caused this?

April 16, 2026 at 11:06 am #17973956

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Could you please share some examples? It would also help if you could explain how this content is created—are you using a page builder?

In addition, have you tried the following steps?
1. Make a small change to the original content
2. Update the page
3. Open the translation and complete it again

April 17, 2026 at 7:29 am #17976066

tamara-belenD

Hi,

Here is an example:
English version: hidden link
Spanish version: hidden link

I have try the 3 steps you mentioned in your message before openingn the ticket.

Thanks,

April 17, 2026 at 2:36 pm #17977135

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

April 21, 2026 at 7:40 am #17982824

tamara-belenD

Please, don't close the ticket. I am still waiting to my IT team to create temporary WordPress admin and FTP access to your site to share with you.

April 21, 2026 at 2:17 pm #17984616

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the update.

Yes, of course. In the meantime, I’ve marked my next reply as private so you can share the details securely.

April 22, 2026 at 3:02 pm #17988149

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for providing the details.

Unfortunately, this information is not sufficient to properly investigate the issue, as it only shows the frontend of the site. To assist you more effectively, I will need access to your site with an administrator role.

I’ve set my next reply as private so you can safely share the credentials.

You’ve also provided some example pages—could you please point out exactly where the outdated content appears? This will help me locate and verify the issue more quickly.

April 23, 2026 at 8:01 pm #17991191

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for providing the access details.

I will look into it and let you know as soon as I have more information.