Problem: The client reported that the translation is showing outdated content instead of the current version, which was accurate until recently. Solution: We conducted several tests but could not replicate the issue. Here are the steps we followed: 1. Selected a product as a test case. 2. Made a minor change to the product title, updated it, and then reverted the change. This action should set the translation status to 'needs update'. 3. Opened the translation in the editor, made an update, and saved it. 4. Checked that the translations were correctly reflected on the frontend. If you're experiencing this issue, we recommend trying the above steps to see if it resolves the problem. If the issue persists, please provide the exact steps you are following so we can investigate further.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at our support forum.
Problem: The client purchased 40,000 credits which were not appearing on their translation platform, causing concern about ongoing translations. Solution: We reviewed the client's account and confirmed that the credits were correctly added. Initially, the client had 115,000 credits, and with the additional purchase, the total should be 155,000 credits. These were assigned to the client's site on April 13, 2026. Currently, the client has 127,484 credits remaining.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
