String translations for plugin Free Downloads Woocommerce Pro

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Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: Compatibility

This topic contains 9 replies, has 1 voice.

Last updated by Andrey 5 days, 16 hours ago.

Assisted by: Andrey.

Author	Posts
March 25, 2026 at 10:28 am #17925673
mariusH-3	Hi, I created string translations in the WPML Translation dashboard for a number of strings that didn't translate from English to Dutch. Just in the site nothing changes: I still keep seeing the English texts in stead of the Dutch translations. It concerns the pop-up screen for a Dutch product where some of the text are translated and some aren't. Even the text that I found in the string translation setting and that I did translate are not updated...
March 25, 2026 at 10:39 am #17925750
mariusH-3	Went through the complete chatbot support thing. Nothing changed.
March 25, 2026 at 10:41 am #17925755
mariusH-3	I'll need to go away for sometime, but please keep this ticket open 🙏
March 25, 2026 at 1:59 pm #17926539
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Just FYI now this is a ticket and reply time is longer than a chat. May I ask you how you added that pop up content? Is it something inside the WordPress Dashboard that you add as the plugin options or settings? If yes, please do as follows to see if you can find the content and add them to the string translation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation If the issue persists, please tell me how you aded the pop up content which will give me a better idea on what to suggest. Thanks.
March 25, 2026 at 3:20 pm #17926970
mariusH-3	The pop-up content is generated by the Free Download Woocommerce Plugin. We use the Pro version. I already tried to search for the strings this way and actually found them. The translation were done, but the don't show. - Download your .etc. - Submit & download - Your first name ... - Email address - Sunbscribe to Moves .... all still in English
March 26, 2026 at 12:20 pm #17928921
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for following the steps. This seems to be a compatibility issue with the plugin in question. As we do not have any integration with that plugin, we can not guarantee a working solution, but we will do our best. To be able to report the compatibility issues, we need to replicate the issue on a clean installation. I created a clean installation of WordPress, WooCommerce, WPML, and all necessary WPML add-ons. You can access the WordPress dashboard using the link below: hidden link Kindly follow the steps below: - Install the plugin. - Add a pop up. - Try to replicate the issue - Give us the steps to see the issue This will help us to report the probable issue to the compatibility team and solve the possible problem faster. Thanks.
April 2, 2026 at 9:15 am #17945342
mariusH-3	Hi, Pfff 🙄 Is still need help, but it's becoming complicated. I did as you advised: - Installed the Plugin Free Downloads Woocommerce in the sandbox environment - Activated the plugin - Created a new Product: Download only tye - Uploaded a PDF file to the Product section - And added a small Product description You should be able to see this all. But then.... The popup where the font issue appears is meant to ask users if the - before direct download a pdf without any pause- if they want to subscribe to a newsletter. This is acrually the added vallue: extending out mailing list. Turns out for this I need to switch on the tracking and email settings, and these are part of the Pro License. Can this be done in this sandbox environment?? Also: We've installed Free Downloads Wooc Pro already to the max of our license, so I would first need to unregister it at another site. Sorry, but I hoped it would be more easy. -
April 4, 2026 at 9:47 am #17948913
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. This is Andrey here. Christopher is currently away, so I will be assisting you further. I have already checked what you have done so far on the sandbox. In this test environment, you can do everything you need to replicate the issue. Once we have verified and handle the issue, you can unregister the sandbox environment.
April 10, 2026 at 2:52 pm #17962530
mariusH-3	Thanks Andrey, I am still testing and for some reason the sandbox site does not show the popups Free Donload Woocommerce Pro is creating. All settings of this app are the same as on the ReThink site and still in your Sandbox the popups don't show. Could there be any setting that blocks this? The String Translation error appears in the popup, so I can't show you this way....
April 14, 2026 at 8:47 am #17967833
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello, Thank you for your feedback. I don’t think this is related to Sandbox; it is a standard, fresh WordPress installation. It’s possible that your browser is blocking pop-ups. Could you please check your browser settings?