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This topic contains 7 replies, has 2 voices.

Last updated by Laura 1 year, 10 months ago.

Assisted by: Laura.

Author Posts
October 31, 2023 at 11:05 am #14698795

montaS

Tell us what you are trying to do?

We send translation jobs to the Memoq translation service. We select complete pages to be translated. From this pages are some parts are not received back from Memoq, which results in having web pages in the translated language with here and there some parts in the source language on it.

Is there any documentation that you are following?

No

Is there a similar example that we can see?

Here is an example of a text section from the French translation.
All text should be French on this page.

MontaPortal Benefits
The MontaPortal is more than just a digital interface; it’s a comprehensive tool designed to empower webshops, providing them real-time insights and control over their operations.

Vue d’ensemble de la commande : En un coup d’œil, les entreprises peuvent voir le statut de toutes les commandes, ce qui leur permet d’être toujours informées de leurs expéditions et de leurs livraisons.

Dynamic Forecasting: With the MontaPortal, businesses benefit from dynamic forecasting. This feature allows them to predict sales trends, helping them understand when they might experience spikes or dips in product demand. Such insights are invaluable in making informed purchasing decisions.

Tactical Decision Making: The MontaPortal’s detailed report information offers a deep dive into various aspects of the business, from packing and shipping to returns. This data-driven approach ensures firms have all the information they need to make tactical decisions that drive growth and efficiency.

Flexibilité et contrôle : Les entreprises peuvent ajuster les paramètres de façon indépendante, saisir des commandes entre entreprises, supprimer ou modifier des commandes en attente, etc. Ce niveau de contrôle leur permet de s’adapter rapidement à l’évolution des besoins ou des conditions du marché.

Preferred Shipping Options: The MontaPortal allows businesses to select their preferred shipping options, which Monta then implements instantly, ensuring a seamless fulfillment process.

Data Export: For those who prefer a more hands-on approach to data analysis, the MontaPortal can email all the information as an Excel file, daily or hourly, based on the business’s preference.

In essence, the MontaPortal is not just a platform; it’s a strategic ally, ensuring businesses have the tools and insights they need to thrive in the competitive world of e-commerce.

What is the link to your site?

hidden link

Translating file from Memoq where you see the missing parts are translated.png
October 31, 2023 at 11:38 am #14699203

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

What are exactly the parts not sent to MemoQ? Regular Gutenberg blocks? Blocks coming from the theme/plugin?

October 31, 2023 at 4:35 pm #14702473

montaS

Hi Laura,

We use the Gutenberg page builder with STACKABLE blocks.

As far as I can see, all text strings are sent to Memoq. Also, everything is translated by Memoq from English to French, but some parts of the translations are not displayed in French on the website.

For example, an inner column (Stackable) with:

Heading (Stackable) (displayed in English)
Paragraph (Gutenberg) (Displayed in English)
Icon list (Stackable) (Partly displayed in English, partly displayed in French)
Paragraph (Gutenberg) (Displayed in English)

Here you can see the live example page: hidden link

In the xliff file received from Memoq, I see all strings translated into French.

Any idea what could cause WPML to display it this way?

With kind regards,
Martien Verhaar

October 31, 2023 at 5:09 pm #14702623

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi Martien,

if the xliff has everything the issue is not with MemoQ

Try this, duplicate the page using Yoast Duplicate Post and see if you still have the issue translating manually (just use dummy translation, no need to copy everything)

In both cases, try also to deactivate all the plugins and the theme except WPML ones + Stackable and see what happens

November 1, 2023 at 11:00 am #14706633

montaS

Hi Laura,

I found what is the consistent factor for the text parts which are not showing.

In the WPML translation editor for the effected page all the texts parts which show in English instead of French have the tag "package-string" on the left side. While the other text parts which show correctly have tags like "stackable/heading", "core/paragraph" or "stackable/icon-list" in front of them.

What could be the reason WPML is giving this "package-string" tag?

I added 2 screenshots hopefully they show it more clearly.

Thanks in advance,

Martien Verhaar

translation editor.png
Page with English text parts.png
November 2, 2023 at 11:24 am #14715823

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm not sure why it happens. Could you please provide me with your site's credentials so I can better check?

November 2, 2023 at 12:51 pm #14716783

montaS

Hi Laura,

Did you recieve the xliff file and extra info i send with the credentials?
What maybe could help is, we translated 10 pages of which 2 where without any problem.

Gomonta.com/integrations/carriers
Gomonta.com/integrations/carriers/cycloon

With problems are:

Gomonta.com/integrations
Gomonta.com/integrations/carriers/asendia
Gomonta.com/integrations/carriers/bpost
Gomonta.com/integrations/carriers/budbee
Gomonta.com/integrations/carriers/deutsche-post
Gomonta.com/integrations/carriers/dhl
Gomonta.com/integrations/carriers/dpd
Gomonta.com/integrations/carriers/dynalogic
Gomonta.com/integrations/carriers/fedex
Gomonta.com/integrations/carriers/gls
Gomonta.com/integrations/carriers/izipack
Gomonta.com/integrations/carriers/packs
Gomonta.com/integrations/carriers/postnl
Gomonta.com/integrations/carriers/trunkrs
Gomonta.com/integrations/carriers/ups

With kind regards,
Martien Verhaar

November 2, 2023 at 4:19 pm #14719389

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi Martien,

I got the credentials and the explanation, and I did some checks on your site.

Could you please try to deactivate all the plugins and the theme except WPML and see if you still have the issue?

November 6, 2023 at 8:08 pm #14741697

montaS

I chanced from the advanced translation editor to the classic translation editor that solved the problem.