translated categories show a 404 error

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a 404 error when clicking on translated categories in WooCommerce, except for the English ones, indicating that these categories appear non-existent.
Solution:
We recommend visiting this documentation which describes a similar issue. To resolve this, go to WPML > Taxonomy Translation, select Product Categories from the list, and ensure that all fields under the Label section are filled out — including Singular, Plural, and the Slug (even if you're just copying the original values) for all languages. After completing these steps, clear your cache and resave your permalinks.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

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Tagged: Known issue

This topic contains 3 replies, has 1 voice.

Last updated by Bruno Kos 1 week ago.

Assisted by: Bruno Kos.

Author	Posts
July 22, 2025 at 9:43 pm #17261354
francescog-43	Background of the issue: I am trying to fix an issue where clicking on translated categories on my website, except for the English one, results in a 404 error. These categories exist in the WooCommerce categories section. Symptoms: Translated categories show a 404 error when clicked, indicating they appear non-existent. Questions: How can I fix the 404 error for translated categories?
July 23, 2025 at 1:51 am #17261518
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for reaching out to WPML support. While one of my colleagues reviews your ticket, I’d like to provide some initial debugging steps to help you right away. Please navigate to Settings > Permalinks in your WordPress dashboard and click Save Changes without modifying the structure. Let us know if it helps.
July 23, 2025 at 11:33 am #17263620
francescog-43	already done but it doesn't solve the problem
July 23, 2025 at 1:06 pm #17264032
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, It looks like you may be encountering the issue described here: https://wpml.org/errata/product-category-links-do-not-use-translated-slugs/ To fix this, go to WPML > Taxonomy Translation, select Product Categories from the list, and make sure that all fields under the Label section are filled out — including Singular, Plural, and the Slug (even if you're just copying the original values) and do this for all the languages. After that, clear your cache and resave your permalinks. Let me know if that resolves the issue.