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This topic contains 8 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 9 months ago.

Assisted by: Prosenjit Barman.

Author Posts
September 19, 2023 at 10:49 am #14418811

rometE

Tell us what you are trying to do?
Translate text in sites footer
Is there any documentation that you are following?
1- Go to WPML-> String Translation
2- Scroll down and click on the "Translate texts in admin screens »" link
3- Search for the default language template ID (768)
4- Select the strings
5- Click on the "Add to String Translation" button
6- Then click on "« Return to String Translation" link

after adding it to translation it does not appear there

Is there a similar example that we can see?

What is the link to your site?
uus.pleksor.ee

September 19, 2023 at 12:53 pm #14419703

rometE

hellooooo

September 20, 2023 at 5:10 am #14426123

rometE

What happened to the live chat support system?
I submitted this ticket 18 hours ago and there is still no response.

September 20, 2023 at 7:35 am #14427099

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're having and will try my best to assist you in this matter.

I have checked your site and found that the Footer is created using Astra's Footer builder. Could you please check the documentation below and make sure that the Footer is translated accordingly?

- hidden link

After adding the translation accordingly, please make sure to clear caches from the site and browser as well.

Please let me know if that helps or if you need further assistance. I will be happy to help.

Best Regards,
Prosenjit

September 20, 2023 at 8:19 am #14427435

rometE

None of the options display the text I have in the footer

astra.PNG
September 20, 2023 at 11:42 am #14429767

rometE

Looks like these are the strings I need to translate but when I add a translation to them, then on the English page the translation just disappears.

string.PNG
September 20, 2023 at 11:48 am #14429847

rometE

Alongside with the original text

September 20, 2023 at 11:49 am #14429851

rometE

So there is just empty space

September 21, 2023 at 4:04 am #14434303

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for sharing the updates.

Would you please try again after scanning the Astra theme for the strings? Here are the steps to follow-

- Please go to "WPML > Theme and Plugin Localization"
- Select the "Astra" theme and scan the theme for Strings.
- Once the scan is completed, please go to "WPML > String Translation" and search for any string added in the Footer.
- If that string appears in the result, add the translation by clicking on the "+" icon

Please let me know if that helps or if you need further assistance in this matter. I will be happy to help.

Best Regards,
Prosenjit