Translation of a Global Container fails

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Assisted by: Osama Mersal.

Author	Posts
December 11, 2024 at 3:26 pm #16504223
suzannaS	Background of the issue: I am trying to translate the global container GENERAL – POSTAL SERVICES. The translation process indicates completion, but the translation is not fully applied. The issue can be seen on this page: hidden link Symptoms: Only the leftmost block is translated except for the title, while everything else remains in English. Questions: Why is the global container not fully translating? How can I ensure all titles and content are translated?
December 12, 2024 at 10:51 am #16507167
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama

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