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This topic contains 5 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author Posts
November 3, 2023 at 1:13 pm #14725853

jeffC-16

Hi,

I have a plugin installed called ReviewX and I've translated most of the string for the plugin. However, there was some issue with the translated page as you can see in the image. Star rating wasn't showing and number of customer wasn't showing for a certain field when I've translated all of them as it is. Thanks.

Screenshot 2023-11-04 001109.png
Screenshot 2023-11-04 000706.png
Screenshot 2023-11-04 000635.png
November 3, 2023 at 2:45 pm #14726599

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Before proceeding further, please ensure you have correctly added placeholders while translating the plugin, for example, %02d. Was this working before you did the translation?

It might be possible that the rating needs to be added separately in other languages. Have you tried adding the rating in Chinese or any other language and checked if it appears correctly?

November 3, 2023 at 3:25 pm #14726931

jeffC-16

Hi andrey,

For the placeholder, I just copy it across from the original language as seen in the image earlier. It works fine for all other translation in this format except few of these.

With the star rating, what do you mean by that? How should I do it please? Thanks

November 3, 2023 at 3:43 pm #14727079

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thanks for the update. We haven't tested ReviewX plugin for compatibility: https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=ReviewX&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search

I also haven't had a chance to use it. Could you explain how did you add the rating there that you showed on the screenshot?

November 4, 2023 at 2:43 pm #14731315
jeffC-16

Hi Andrey,

Since the issue and I‘ve found and move on to this other plugin that WPML claim that it is compatible with (CusRev). However, I am having another issue as below.

I've allow the translation with WPML under Language in CusRev settings and also allow show reviews in all language under WPML MultiLingual. However, as you can see in the snapshot, in the Chinese translation, the summary bar is missing and in turn the "add a review" button is also missing too.

Besides that, is there any way that I can remove the "show only review in ___ languge" option? Thanks.

Screenshot 2023-11-05 012643.png
Screenshot 2023-11-05 012618.png
November 6, 2023 at 8:16 pm #14741741

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for keeping me informed about the issue.

As the new issue appears with another plugin, I have created a new ticket specifically for this question. This will help other users who are facing similar problems to find solutions easily while browsing the forum.

I will provide my response to the new ticket via this URL: https://wpml.org/forums/topic/split-cusrev-in-the-chinese-translation-the-summary-bar-is-missing-and-in-turn-the-add-a-review/.