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[Escalated to 2nd Tier] Tutor LMS PRO - Email notifications are not translated in secondary languages. I want to send emails...

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Supporter timezone: Africa/Cairo (GMT+02:00)

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This topic contains 5 replies, has 0 voices.

Last updated by Osama Mersal 3 days, 11 hours ago.

Assisted by: Osama Mersal.

Author Posts
December 13, 2024 at 1:14 pm #16511504

janaR-9

Background of the issue:
I am using WPML with Tutor LMS PRO on my site hidden link. I want to send email notifications in the user's language. I translated the email message using a string.

Symptoms:
The email notifications are not being sent in the user's language. They are only being sent in the language of the template.

Questions:
How can I ensure that email notifications are sent in the user's language?
Why are the translated email messages not being sent in the user's language?
December 16, 2024 at 12:48 pm #16517401

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

Please log in to this hidden link">sandbox site and install the Tutor plugin.

After that, please try to replicate the issue. If the issue is replicable, please let me know so I can reproduce it.

Note: You can check the emails using the hidden link">mail log plugin.

Best regards,
Osama
December 16, 2024 at 1:14 pm #16517494

janaR-9

Same error again. Translated template not sending.
December 16, 2024 at 4:12 pm #16518229

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for replicating the issue. I'll consult our compatibility team and update you when I get their reply.

Best regards,
Osama
December 19, 2024 at 11:22 am #16529746

janaR-9

Hello,
Have you received a response yet and how long will it take?
December 19, 2024 at 11:27 am #16529763

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The ticket is escalated to our compatibility team queue. I'll update you as soon as I get their reply.

Please note that it might take some time due to a higher workload and vacation.

Thanks for your patience

Best regards,
Osama