When I translate a template from English to Japanese, It didn't show in my Japanese site template

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 13:00	9:00 – 13:00	9:00 – 13:00	8:00 – 12:00	8:00 – 12:00	-
-	14:00 – 17:00	14:00 – 18:00	14:00 – 18:00	13:00 – 17:00	13:00 – 17:00	-

Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Exception

This topic contains 18 replies, has 0 voices.

Last updated by Bruno Kos 4 days, 6 hours ago.

Assisted by: Bruno Kos.

Author	Posts
July 9, 2025 at 5:32 am
jiayiz	Background of the issue: I am trying to translate a template from English to Japanese on my site hidden link. The theme I am using is Spectra One. I am unsure if the issue is with the theme or with WPML. If it can't be solved, I might switch to another multilingual plugin. Symptoms: The translated template does not show on my Japanese site. Questions: Is the issue with the Spectra One theme or WPML? How can I resolve the issue of the translated template not showing?
July 9, 2025 at 6:34 am
July 9, 2025 at 7:19 am #17217105
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	On this sandbox: hidden link Can you create one custom template, assign to some page and translate, do you see the same issue here as well?
July 9, 2025 at 10:25 am #17218302
jiayiz	No, I create an "all categories" template. And the blocks are copied from my website. It works when I translate it to Germany. I can see it in my Germany template... So what's the problem with my website's WPML....
July 9, 2025 at 3:10 pm #17220065
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Do you mean that the translation of these templates work properly here? hidden link But the same scenario fails in your site?
July 10, 2025 at 1:47 am #17221501
jiayiz	Right, same operation, different result. So I think it may not be the issue of the compatibility between WPML and Spectra?
July 10, 2025 at 6:49 am #17221930
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It looks like hidden link is working now. Is the issue only occurring on your site at this URL? hidden link The French version seems to be working properly: hidden link I tried changing the slug and retranslating both the page and the template, but only the Japanese version at hidden link still doesn’t work. Can you confirm this, or are there any other URLs where it fails? Also, could you please install this plugin so we can check something directly in the database? https://wordpress.org/plugins/pexlechris-adminer/
July 10, 2025 at 9:45 am #17222833
jiayiz	Sure. I already install this plugin now. Seems to work for JA now, but I really don't know why it happened to work. It seems very random for the template translation success. If I create a Korean site and try to translate the "front page" template again, it still does not work. So I thought it still have problem with the template translation workflow
July 10, 2025 at 9:46 am #17222864
jiayiz	And the "All categories" template was still not work too
July 10, 2025 at 1:52 pm #17224333
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I'm currently consulting with our Tier 2 team and will keep you updated.
July 11, 2025 at 1:42 am #17226112
jiayiz	Okay thanks, waiting for your reply
July 14, 2025 at 11:35 am #17233529
jiayiz	Hi Bruno, do we get any updates from the tier 2 team? And how long does it take usually?
July 15, 2025 at 6:13 am #17236069
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am still investigating this with the Tier 2 team at the moment. The resolution timeframe can vary depending on the nature and complexity of the issue — some cases can be resolved fairly quickly, while others may require more in-depth analysis and coordination across teams. I will keep you updated as we progress, and I’ll let you know as soon as there’s any development. Thanks for your patience and understanding in the meantime.
July 15, 2025 at 9:14 am #17236955
jiayiz	Sure! Appreciate your efforts
July 15, 2025 at 9:43 am #17237059
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support Please confirm if this approach is acceptable to you!