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Supporter timezone: America/Lima (GMT-05:00)
Tagged: Compatibility
This topic contains 14 replies, has 2 voices.
Last updated by Andreas W. 5 months, 1 week ago.
Assisted by: Andreas W..
Author | Posts |
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July 11, 2024 at 7:54 am | |
stefanoM-53 |
Background of the issue: Symptoms: Questions: |
July 11, 2024 at 8:23 am | |
July 11, 2024 at 11:33 am #15934680 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I have created a Sandbox with WPML and Gravity Forms and would like to ask you to install the Gravity Forms Zapier Add-On and recreate the issue so that we can assist you further on this matter. One-Click-Login: If you do not have a spare license key to register Gravity Forms for this purpose let us know and we will see if we can reach something, but at the moment we only have a Basic License available which does not cover the Zapier Addon. Make sure to leave me a comment on this ticket, once the issue has been replicated on the sandbox. Best regards |
July 11, 2024 at 1:28 pm #15935356 | |
stefanoM-53 |
Hi Andreas, thanks a lot for your reply. i activated the plugin and installed the add on. Only I cannot replicate the issue as the whole website is missing Let me know how we can proceed from here. Best regards, |
July 11, 2024 at 1:31 pm #15935397 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Could you please import your form and I will test the translation? Go to Forms > Import/Export > Export Forms for this purpose on your website. Then, on the sandbox go to Forms > Import/Export > Import Forms. In case other plugins would be involved in recreating the issue, please also add them to the sandbox. |
July 11, 2024 at 1:34 pm #15935416 | |
stefanoM-53 |
Hi Andreas, Sure! All the 8 forms have been imported. The problem is the same in each of them 🙂 |
July 11, 2024 at 2:12 pm #15935794 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I have tried to recreate the issue, but I can not confirm any missing fields when testing the "Bewerbungsformular" and exporting the entries that I created in both languages. The translation of some of the fields like "Datenschutztext" is expected in this case. The fields "Formular" or "Kontakt" are not part of a default export file. How were those columns added? Please provide me with more details about how I can recreate the issue and test if you can currently recreate the issue on this Sandbox. |
July 11, 2024 at 2:37 pm #15935907 | |
stefanoM-53 |
Hi Andreas, The 3 fields that are not exported are: Formular -> the name of the contact form These fields are indeed not fields that can be filled in a form. They are the actual informations of a specific form. Let me know if you need further information. Thanks a lot for your help, |
July 11, 2024 at 3:10 pm #15936096 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Thank you, for your message, but please let me know which form I need to test to replicate this issue? |
July 11, 2024 at 3:20 pm #15936145 | |
stefanoM-53 |
HI Andreas, you can test every form because it's a global issue 🙂 In the original language of the website (german) the 3 fields are being submitted to the Google Sheet. In all others languages the fields for missing in every single form. |
July 11, 2024 at 3:54 pm #15936365 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
The export at Forms > Export & Import > Export Entries cannot be done per language. The exported file contains all entries, in all languages and this file does not include such columns. Please try to recreate the issue on the sandbox or provide exact details about how this issue can be replicated. |
July 11, 2024 at 5:10 pm #15936804 | |
stefanoM-53 |
Hi Andreas, thanks a lot for your reply. I sent an enquiry from your sandbox but due to the fact that this is not connected to any Google Sheet, I cannot display the missing informations. On our staging site I just sent 2 enquiries (DE and EN): hidden link Here you can see my last 2 entries (row 53 and 54) : hidden link In German (the original language of the site) the columns A (date of submission), J (form’s name) and K (URL of the form’s page) are filled. In all the other languages these 3 rows are missing. Please note that these 3 informations are not fields that the customer has to fill in order to send an enquiry. They are just informations about the form itself. The problem occurs with every single form. Can you investigate further from here? |
July 11, 2024 at 6:26 pm #15937064 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
My apologies, but from what I understand the Gravity Forms Zapier Add-On requires a Premium Subscription to connect Google Workspace and Google Sheets with Gravity Forms. We do not own such a premium subscription, and we do not have any partnership with the author of Gravity Forms Zapier Add-On. Our Gravity Forms Multilingual Addon only supports the Gravity Forms Plugins. It does not cover the many available Add-ons. https://wpml.org/plugin/gravity-forms/ Documentation: I would suggest you contact Zapier about this issue regarding "Gravity Forms Zapier Add-On" and ask if the author has any plans to integrate compatibility for WPML. The author can register in our Go Global Program so that we can assist on this matter: Further, as far I understand, the whole customization is occurring not inside WordPress, and the external website Zapier is used to customize the data that is sent to Google, do I understand this correctly? This means, that the Zapier API is not supporting WPML. They will need to adjust their API, to get the translated data from the WordPress database and we can not take any influence on that from our end. Workaround for getting the desired data: |
July 12, 2024 at 7:58 am #15940681 | |
stefanoM-53 |
Hi Andreas, ok thanks a lot for the explanation. I also contacted Gravity Forms and waiting for their reply now. I'll keep you up to date if there are any news 🙂 Best regards, |
July 12, 2024 at 6:37 pm #15943986 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Thank you, Stefano! I will keep this ticket open for a maximum of 14 days in case you need further assistance from our end. For now, there is not much I can do as I would need a Zapier Subscription Plan to recreate the issue. If you can cooperate on this matter on the provided sandbox, I can offer to take a closer look into the code of the plugin. Best regards |
The topic ‘[Closed] WPMl and Gravity Forms’ is closed to new replies.