The client purchased WPML Multilingual CMS for their Viagoshop.si store to automatically translate the page into German for visitors from Germany. However, the products remain in Slovene and do not offer a language selection option when accessed via the viagoshop.de URL.

We identified that the client is using the Breakdance plugin and a Breakdance-based theme, which are currently not compatible with WPML. This incompatibility is likely causing the issue with automatic translation. We recommend switching to a compatible page builder to resolve this issue. Here is a list of recommended compatible page builders: <ul><li><a href="https://wpml.org/plugin/breakdance/" target="_blank">Breakdance compatibility information</a></li><li><a href="https://wpml.org/plugin-functionality/page-builder/" target="_blank">List of compatible page builders</a></li></ul> If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at <a href="https://wpml.org/known-issues/" target="_blank">https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at <a href="https://wpml.org/forums/forum/english-support/" target="_blank">WPML support forum</a>.

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Tagged: Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by Otto 10 months ago.

Assisted by: Otto.

Author	Posts
April 24, 2025 at 1:51 pm #16964662
alenS-3	Background of the issue: We bought WPML Multilingual CMS for our page/store Viagoshop.si to translate the page into German. We want the page to be automatically translated when a customer from Germany visits our site at the viagoshop.de URL. Symptoms: The product should have been translated and is in 'publish' mode, but when I check 'live action', the language is still in Slovene with no possibility to choose a different language. Questions: Can someone check the installation from your side? Why is the page not automatically translating to German for customers from Germany?
April 24, 2025 at 2:51 pm #16964955
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, To ensure the quickest and most accurate support, please provide your debug information so I can look at some of your configurations. We have an excellent article on how to locate it here: https://wpml.org/faq/provide-debug-information-faster-support/. Have you already translated your content? https://wpml.org/documentation/automatic-translation/ https://wpml.org/documentation/getting-started-guide/ Best Regards, Otto
April 28, 2025 at 5:40 am #16973113
alenS-3	Dear Otto, thank you for your kind reply - I have done as told, hope it helps. If you need any more information, do let me know. Kindest regards, Maja
April 28, 2025 at 12:30 pm #16974834
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, Thanks. I noted that you use the breakdance plugin and a Breakdance-based theme. Sadly, Breakdance is not compatible with WPML: https://wpml.org/plugin/breakdance/ Here is a list of recommended compatible page builders: https://wpml.org/plugin-functionality/page-builder/ Best Regards, Otto