A product that is long time on my product list is showing up in the translated pages, however it doe...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was facing an issue where a product, despite being updated and re-indexed, was not appearing on the original page of their WooCommerce site but was visible on translated pages.
Solution:
The issue was resolved by identifying a problem with the Divi Module, which was ignoring the specific product. The client tried changing categories, tags, and other parameters without success. Eventually, replacing the Divi Module resolved the issue, and the product displayed correctly on the original page.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 1 replies, has 0 voices.

Last updated by andersonD-4 3 weeks, 1 day ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
November 4, 2025 at 9:43 am #17544479
andersonD-4	Background of the issue: I am trying to make a product that has been on my product list for a long time appear again on the original page. The issue can be seen at hidden link. I have tried to: -Update the product text in the original language, and update translated pages. -re-index the Database on Woocommerce -Change product category Symptoms: The product is showing up on the translated pages but not on the original page. I expected to see the product inside the WooCommerce related products module, but it is not showing. Questions: Why is the product not appearing on the original page? How can I make the product appear again on the original page?
November 4, 2025 at 10:37 am #17544883
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, I would like to look at this directly on your staging site. For this I would need temporary access (WP-Admin and FTP) to your staging site. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link
November 4, 2025 at 2:19 pm #17546161
andersonD-4	Issue resolved. I found a problem in the Divi Module which was for some reason ignoring that specific product. After changing categories, tags and other parameters I decided to replace the module and it worked displaying the product. Thank you Lucas for your support. The ticket can be closed.