Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a development site and trying to activate the OTGS plugin after uploading it. The plugin appears as activated but isn't functioning.
Solution:
This behavior is expected. The OTGS installer plugin remains deactivated by default; it only needs to be installed to function. To use it, navigate to Plugins > Add New > Commercial. There, you will find a list of available plugins.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 week, 4 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
January 21, 2025 at 12:13 pm #16618239

santiv-3

Background of the issue:
I am working on a site under development and trying to activate the OTGS plugin after uploading it.

Symptoms:
I uploaded the OTGS plugin but I can't activate it. It says activated but it is not.

Questions:
Why does the OTGS plugin show as activated but isn't functioning?
How can I successfully activate the OTGS plugin on my development site?

January 21, 2025 at 1:17 pm #16618646

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

This behavior is actually expected. The OTGS installer plugin stays deactivated by default, it's only necessary to have it installed and it will work.

To use it, you can go to Plugins > Add New > Commercial. There, you'll see a list of the available plugins.

Let me know if this answers your question.