cannot find a specific string to translate

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 10:00	8:00 – 10:00	8:00 – 13:00	8:00 – 13:00	9:00 – 13:00	-
-	11:00 – 17:00	11:00 – 17:00	14:00 – 17:00	13:00 – 17:00	13:00 – 18:00	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Compatibility

This topic contains 16 replies, has 2 voices.

Last updated by Lauren 11 months, 4 weeks ago.

Assisted by: Lauren.

Author	Posts
June 4, 2024 at 3:31 pm
zia001	Background of the issue: I am trying to translate a specific string in a dropdown list on my site hidden link using WPML. The string 'Year' is not appearing in the string translation section. see loom video: hidden link Symptoms: I cannot find the string 'Year' in the string translation section to translate it. Questions: How can I find and translate the string 'Year' in the dropdown list using WPML?
June 4, 2024 at 5:31 pm
June 5, 2024 at 5:08 pm #15708255
zia001	Hi Lauren - following up here ... did you get a chance to look into this?
June 6, 2024 at 3:27 pm #15712336
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I tried deleting and registering the strings, and that registers the correct string for translation but the translation still does not show in the drop down. I have set up a clean install, can you please install a copy of your theme here so I can test and see if I am able to reproduce here? If we can I will escalate this to our compatibility team for further assitance. Here's the link to log in to the test site: hidden link
June 7, 2024 at 4:29 pm #15717436
zia001	Hi Lauren - i tried installing it but kept getting an error. I uploaded the teme zip file here for you: hidden link also please let me know if you would like me to ask the theme developer any questions. really appreciate your help!
June 10, 2024 at 1:59 pm #15722481
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I was able to install the theme but I can't activate the plugins because I don't have a license for the theme. I'm asking our compatibility team if they have one I can use for testing, and if not, perhaps you can try your license code on the test site that I set up? I did find a ticket that may be related, and it seems the theme developers did not have a solution, but I can't confirm because the link to the site in the other ticket is not working which is why I am trying to duplicate the issue on the sandbox site. Possible related ticket: https://wpml.org/forums/topic/cant-translate-some-texts/ If you don't have a license that we can use here, let me know and I'll continue trying to access one so we can test this issue further.
June 10, 2024 at 9:07 pm #15724090
zia001	Thanks Lauren. Let me ask theme developer for a testing license. I'll let you know once i hear back. I am not sure i can use my own license, because it can only be active for 1 domain.
June 11, 2024 at 4:42 pm #15728283
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Great, thank you, that's very helpful.
June 12, 2024 at 8:05 pm #15733450
zia001	Hi Luaren - please see below for response from theme support ------------------------ Reach out to WPML Support (Lauren): Ask Lauren to register on our support website: StylemixThemes Support hidden link Provide Us with the Registration Email: Once Lauren has registered, ask her to provide you with the email address she used during the registration process. Temporary License Code: Share the email address with us, and we will grant a temporary license code to the account associated with that email. This will allow WPML support to test and replicate the issue in their sandbox environment. This approach ensures security while allowing WPML support to fully investigate and address the translation issue! I hope this helps, and I look forward to resolving this issue for you! Please let me know if you need any further assistance or if there are any other questions.
June 13, 2024 at 2:38 pm
June 13, 2024 at 2:46 pm #15736973
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please see my previous private reply and let me know if the theme author needs me to do anything else.
June 16, 2024 at 1:23 am #15742181
zia001	thank you Lauren. i just passed that info to theme author. will revert back soon
June 17, 2024 at 4:57 pm #15746610
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thank you, I'll look forward to your update so I can access and continue troubleshooting.
June 18, 2024 at 1:49 pm #15749347
zia001	Hi Lauren - here's what i received from them. you should have access now Hey there, Thank you for this email! I'm glad to inform that we've granted a temporary license code to the account, associated with this email address. She can follow this manual here for the theme activation: hidden link. I hope this helps! Kind regards, Mike Jones Stylemix Support Team
June 20, 2024 at 9:15 pm #15767318
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I have the theme installed and activated with WPML configured. Could you please set up the filter the way you have it on your live site? Once that is done, I will test the translation. Thanks!

The topic ‘[Closed] cannot find a specific string to translate’ is closed to new replies.