[Assigned] Constant 500 errors linked to WPML

Hello,
My name is Carlos, and I will continue working on this ticket

I kindly ask you to follow these steps to get more information about the cause of the error:
- Go to the wp-content folder -> debug.log file -> Rename the debug.log file to debug-old.file -> Save the changes
- Make sure the debug mode is active as described by the AI chat or as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Reproduce the 500 error
- Check the new debug.log file that was automatically created and share the last fatal error message in it

This information will help us identify the cause of the issue.

Note: Please let me know if you need assistance following the steps described.

Looking forward to your message.
Regards,
Carlos

Sure. I will be waiting for your message.

Hi there,

Sure, I have set your next message private so you can securely share the information.

Also, please share the access credentials to the site in the next message and confirm you have created a full site backup that you can restore if necessary. This will allow me to double-check the configuration and try to reproduce the issue.

Hi there!

This is Paola and I will continue with the ticket as Carlos is off.

To find out the details of the error you are getting, could you do the following?
- Access the wp-config.php file (located in the WordPress root).
- Insert these lines just before /* That's all, stop editing! Happy blogging. */

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Please reproduce the issue, then access the debug log here: /wp-content/debug.log and copy and paste the information into your next reply.
More info: https://wordpress.org/support/article/debugging-in-wordpress/

Having this report will help us find the root of the problem.

Hi there!

Sorry about that.

I have enter to your site, I don´t see any error related to WPML. Also I am not getting any 500 error.

Please let me know where I can reproduce the problem.

Also you can follow this:
https://wpml.org/faq/how-to-debug-performance-problems/