This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with disabling automatic translation in WPML version 4.8.4. The automatic translation icon in the admin bar keeps spinning and displays an unreadable list. Additionally, the client cannot find the option to turn off automatic translation, and there is no 'WPML > Translation Management' menu item, which is now called 'Translation Dashboard'.
Solution:
1. We guided the client to navigate to WPML → Translation Dashboard to ensure that the 'Translate everything automatically' option is turned OFF.
2. We instructed the client to cancel any in-progress automatic translation jobs via WPML → Support → Troubleshooting.
3. We recommended performing WPML Troubleshooting actions such as 'Clear the cache in WPML' and 'Remove ghost entries from the translation tables'.
4. After confirming that these steps did not resolve the issue, we suggested a deeper investigation into WPML’s options table and background cron tasks for orphaned translation jobs or UI cache corruption.
5. We advised checking the database for incomplete entries in WPML tables (icl_translation_status, etc.) and considering manual cleanup.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 4 replies, has 1 voice.
Last updated by 1 month, 1 week ago.
Assisted by: Carlos Rojas.
