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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating their website into Norwegian and Swedish using automatic translations, and the layout breaks after translation. Additionally, the language switcher is inconveniently located at the bottom of the page, and there are untranslated strings on the homepage and other elements.
Solution:
1. If you're using the WPML AI engine and facing issues with Norwegian and Swedish not being supported, we recommend checking the list of Supported Languages for Automatic Translation with WPML.
2. For issues with untranslated strings, please refer to our guide on String Translation.
3. To move the language switcher to a more accessible location, you can set it to appear in the menu or footer via WPML > Languages. For detailed instructions, visit Language Switcher Options.

If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 1 voice.

Last updated by Dražen 7 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
January 19, 2025 at 6:50 pm #16610925

mariuszH

Background of the issue:
I am currently translating my website hidden link into different languages using automatic translations. I have translated specific subpages like 'trips', and they appear in the selected languages on the homepage.

Symptoms:
When I try to translate the website using automatic translations, I get an error message saying Norwegian and Swedish are not supported.

Questions:
How can I translate the text on buttons, tiles, and the homepage?
Is it possible to move the language switcher to the top of the page instead of the bottom?
What solutions do you suggest for translating into Norwegian since it's not supported by automatic translations?

January 19, 2025 at 9:19 pm #16611267

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Thank you for contacting WPML support. While you wait for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or see if I can help with the issue quickly.

Microsoft, Google, and DeepL automatic translation engines should support the Norwegian and Swedish languages. If you are using the WPML AI engine, then this might be why they are not supported. Please check this page with the list of the hidden link">Supported Languages for Automatic Translation with WPML.

For the untranslated strings issue, please check our Strings Translation guide here.

https://wpml.org/documentation/getting-started-guide/string-translation/#automatically-translate-strings

Are you using WPML's Strings Translation add-on?

If you need further help, please share your site's Debug information. You can read about it here.

http://wpml.org/faq/provide-debug-information-faster-support/

Regards,
Itamar.

January 20, 2025 at 5:42 pm #16615053

mariuszH

Hi, I’m still trying to translate these “strings” and it’s turning out to be a mess:
Not only did it translate only into Chinese despite selecting several languages, but now, after the translation, when I go to the homepage, the whole layout is broken and doesn’t look right. The buttons and texts on the homepage are still not translated. I think I selected everything for translation, except for a few blog posts, because I didn’t need to translate them.

I’m really struggling with this plugin, and I have no idea why the page layout is broken after the translations.

Also, I didn’t get a response to one of my questions: how do I set the language switcher icons to appear at the top of the page instead of at the bottom? It’s terribly unintuitive to have them at the bottom—after all, anyone visiting the site has to scroll all the way down to the footer to realize they can change the language. It really doesn’t make sense.

I’m attaching two links: the first one is to preview our site in the original English version, and the second one is to the “translated” Chinese version. I’d also like to mention that for the other languages, it looks even worse. Please click on the links and take a look so that you have an understanding of how things are looking.

hidden link

hidden link

Additionally, I am attaching the debug information.

I would appreciate more detailed support.

Thank you in advance for your help. I look forward to your response.

January 21, 2025 at 6:26 pm #16620170

mariuszH

I still need help.

Debug information:

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January 22, 2025 at 7:08 am #16621244

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

Please note you are using theme that is not officially compatible with WPML so some issue may happen, we will try to help but in the end it might need author collaboration.

1) How are you creating and adding slider to default language?

2) For the language switcher you can set it to menu or footer from WPML > Languages, please check the next document:

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

3) Have you already tried to go to WPML > String translation and translate some of these strings?

Regards,
Drazen