I got charged twice

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was charged twice for the same service, once through PayPal and once with a credit card, due to the PayPal transaction initially not appearing to go through.
Solution:
If you're experiencing a similar issue. Please contact us https://wpml.org/home/contact-us/contact-form/

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Tagged: Exception

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Last updated by Andrey 1 week, 5 days ago.

Assisted by: Andrey.

Author	Posts
March 26, 2026 at 2:08 pm #17929444
kuei-huanT	Please look into my payment history. The first payment with PayPal didn’t go through so I paid with a credit card. But the first payment didn’t cancel and just went through?! So no I got charged twice. Please refund the payment with PayPal. Thanks!
March 26, 2026 at 2:13 pm #17929446
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. For this request, please email our administrative team directly at hello@wpml.org. They will be able to assist you further and provide the necessary guidance. If you have any technical questions in the meantime, feel free to let me know.