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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to change the WPML key for a new domain after transferring their site.
Solution:
If you're experiencing this, we recommend you follow these steps:
1. Log in to your WPML account and navigate to the Sites page at https://wpml.org/account/sites/.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Go to your Site Dashboard, then to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” button.
6. Register with the new site key and refresh the page.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 10 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
August 20, 2024 at 11:32 am #16086838

nikolasK-2

Background of the issue:
I need to change the key for my existing site. I have transferred a previous site to a new domain with registered WPML, and I need to know how to change the new key to add to the new domain name. Link to a page where the issue can be seen: hidden link

Symptoms:
No specific issues, errors, or unexpected behavior reported.

Questions:
How do I change the WPML key for a new domain after transferring a site?

August 20, 2024 at 11:56 am #16086913

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please check the following steps:

1. Please login to your WPML account >> go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Visit the Site Dashboard and go to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” button.
6. Register with the new site key and refresh the page.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

August 20, 2024 at 12:03 pm #16086986

nikolasK-2

Thank you for your directions my issue is resolved