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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 7 months ago.

Assisted by: Mohamed Sayed.

Author Posts
December 6, 2023 at 8:22 am #15004493

josephN-9

I am trying to: switched the default language arabic but the dashboad didn't behave ARabic

Link to a page where the issue can be seen: hidden link

and it makes critical error when I trying to customize

Screenshot(78).png
December 6, 2023 at 8:53 am #15004957

josephN-9

And When The wpml plugin deactivate then it again works fine and resolved the critical issue from customizer. please check and let me know the issue ASAP

December 6, 2023 at 6:39 pm #15011597

Mohamed Sayed

Hi Joseph,
Thanks for contacting WPML support.

1. Kindly create a full backup of the database and website then update WPML to the latest version (4.6.8) and check if the issue is resolved.

2. If that didn't help, please provide us with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.

If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Kind regards,
Mohamed