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This topic contains 2 replies, has 1 voice.

Last updated by Alejandro 7 months, 3 weeks ago.

Assisted by: Alejandro.

Author Posts
May 29, 2025 at 7:07 am

francoisB-43

Background of the issue:
I am trying to update the translations after the page is completed. I clicked the icon on the dashboard to check the translation, expecting it to go to the translation page. The issue can be seen on this page: hidden link. I expected to see content from hidden link and review translations with English on the left and French on the right.

Symptoms:
When I click the icon, it opens the page editor instead of the translation page. The translated page is not viewable or editable.

Questions:
Why does clicking the translation icon open the page editor instead of the translation page?
How can I make the translated page viewable and editable?

May 29, 2025 at 7:59 am #17086698

francoisB-43

As discussed, it will move to an email ticket with updates by your support team. May you also include this email address for the updates on this ticket?

nicholasklui@gmail.com

Thank you so much!

May 29, 2025 at 1:32 pm #17088342

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello!

1) We can't add people to the tickets because this is a forum. However you can do something that will automatically make it so each interaction here would send a notification to another person: https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account/#:~:text=Log%20into%20your%20WPML%20account,in%20their%20email%20and%20role.

2) Please watch this video: hidden link
For now make sure: All your users have a mail added to their profiles and also add name/last name to make sure the "display name" is populated in the DB correctly. You can probably just edit all your users and save them as-is and that should do the trick.

3) Please deregister your site, as shown in the video and then register it with a correct license key. i showed all the steps in the video so you can follow them and then let me know how it goes.

Once all that is done, select a reference page that had the issue and try to translate it and see if it works then, then let me know what happened so I can understand what to do next.

The topic ‘[Closed] Issue with translation edits’ is closed to new replies.