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[Resolved] pay as you go stopped

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This topic contains 2 replies, has 1 voice.

Last updated by antalH 3 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
May 14, 2026 at 12:56 pm #18035843

antalH

Hello, I have pay as you go active on this site. It somehow stopped working. Maybe there is a cap on usage for €100? How can I pay this, and resume my work?

As I understand, there is a safety cap on usage. My usage is just 320 credits till the cap (194860 used 195000 is the limit)
I need to use those 320, till the invoice appears so I can resume working. But how to use exactly 320 credits? I just want to pay the 100 and continue my work.
May 14, 2026 at 1:12 pm #18035910

antalH

Hi WPML Support,

I’m currently using Pay-As-You-Go automatic translation and I seem to be stuck in an awkward situation with the safety limit system.

Current status:

* Used credits: 194,680
* Safety limit: 195,000
* Remaining credits: 320

The problem is that all remaining pages I need to translate require more than 320 credits, so WPML refuses to start the translation jobs.

However, because I have not technically reached the safety limit yet, no invoice/payment option is triggered either. This means I cannot continue translating, but I also cannot manually pay and reset the limit.

I would simply like to pay the current balance now and continue working.

Could you please:

* manually trigger the invoice/payment,
* temporarily increase the safety limit,
* or otherwise help unblock the account?

Thank you!
May 15, 2026 at 8:19 am #18037857

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you with this issue.

Could you please try translating again and let me know if it works now? I have added 330 credits to your site temporarily, and I will refund them once the issue is resolved.

I look forward to your reply.

Thanks
May 15, 2026 at 10:39 am #18038512

antalH

Thank you. I got the pop up to pay 100. I can continue translating.