Home›Support›English Support›[Waiting for user confirmation] Product pages with custom WoodMart Layout not rendering when WPML is active (blank page on products ...
[Waiting for user confirmation] Product pages with custom WoodMart Layout not rendering when WPML is active (blank page on products ...
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PROBLEM:
Product pages with WoodMart custom Layout render as blank/white page when WPML is active. This happens ONLY on products with many variations (10-15+). Products with fewer variations work fine.
BEHAVIOR:
✅ Standard WooCommerce product page (no custom layout) + WPML = WORKS
✅ WoodMart custom Layout + NO WPML = WORKS
✅ WoodMart custom Layout + WPML + few variations = WORKS
❌ WoodMart custom Layout + WPML + many variations = BLANK PAGE
TESTING DONE:
1. Disabled ALL plugins except WPML and Elementor - problem persists
2. Disabled WPML completely - custom layouts work on ALL products
3. Same product with standard WooCommerce template + WPML - works fine
4. Same product with WoodMart Layout + WPML disabled - works fine
This fix is already applied in my WoodMart version (class-single-product.php lines 17-19 have the product_type condition check).
My issue is DIFFERENT - it's not about product_type conditions fallback.
It's about blank/white page specifically on products with MANY variations when using custom WoodMart Layout + WPML active.
The same product renders fine with:
- Standard WooCommerce template + WPML
- Custom WoodMart Layout WITHOUT WPML
- Custom WoodMart Layout + WPML on products with FEW variations
New threads created by Marcel and linked to this one are listed below:
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
do you have a staging environment where we can take a look?
I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen
Just following up on this ticket. We're currently unable to proceed with our work while waiting for a resolution on this issue. It's blocking our development progress.
Could you please prioritize this or let me know when I can expect an update?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
Thanks for your patience. The component responsible for the issue is not the theme itself, but the Woodmart Core plugin, which extends the theme’s functionality. When the plugin is disabled, everything loads correctly. It also works if Elementor is disabled, though for testing I kept the free version of Elementor active.
I reduced the variations to 18—matching the product you shared where everything worked—and the issue disappeared. I then manually added two more variations, and it still worked.
After that, I regenerated all 48 variations using “Generate variations”, and the issue is now gone: hidden link
Could you please try regenerating your variations as well and let me know if that resolves the issue on your end?
Regarding your second question, I created a separate ticket and we’ll check it there.
