Redirect issue with WPML on homepage for English language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a redirect issue where the English homepage of their WordPress site redirects to the Dutch homepage despite having checked various settings and configurations, including disabling all redirect plugins and finding nothing unusual in the .htaccess file.
Solution:
We recommended the client to check if the Browser Language Redirection feature in WPML is disabled. This can be done by navigating to WPML->Languages in the WordPress dashboard. Additionally, we suggested testing the site in an incognito window to rule out issues related to browser caching or cookies.

If these steps do not resolve the issue or if the information provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 1 reply, has 0 voices.

Last updated by samD-19 2 weeks, 5 days ago.

Assisted by: Bobby.

Author	Posts
November 13, 2024 at 3:52 pm #16398497
samD-19	Background of the issue: I am trying to resolve a redirect issue with my WordPress site using WPML. When I visit the English homepage at hidden link, I am redirected to the Dutch homepage hidden link. I have checked my redirects and settings, but nothing seems to cause this behavior. Symptoms: I am experiencing a redirect issue where the English homepage redirects to the Dutch homepage despite checking various settings and configurations. I increased the memory to 128GB. Disabled all redirect plugins and I still can't see my English version of the homepage. I don't see anything special in the htaccess either. Questions: Why is my English homepage redirecting to the Dutch homepage? What steps can I take to resolve this redirect issue?
November 13, 2024 at 7:26 pm #16399346
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Is the issue still happening? When I visit the EN version of your site I am not redirected and it works as expected. Please go to WPML->Languages and verify that Browser Language Redirection is disabled. Also, test in an incognito window. Let me know your results, please.
November 14, 2024 at 7:46 am #16400921
samD-19	Okey, thank you!