Hello,
I would like to report an issue we are currently facing with WPML AMS / ATE communication.
We are seeing the following error repeated hundreds of times in our debug.log:
WPML: Failed to send site key to AMS: AMS API returned false
We have verified that all our sites are correctly registered in our WPML account with valid site keys:
The issue has been occurring for a few weeks, and even in the last few minutes, I can see the following messages in the debug.log file:
[02-Feb-2026 14:31:07 UTC] WPML: Failed to send site key to AMS: AMS API returned false
[02-Feb-2026 14:31:07 UTC] WPML: Direct site key sync failed, scheduled background task as fallback
[02-Feb-2026 14:32:20 UTC] WPML: Failed to send site key to AMS: AMS API returned false
Please contact your hosting provider and ask them to whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If that does not help, I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
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NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.