sections doesnt appear

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing missing sections when translating the footer using the 'Translate myself' feature, and these sections are absent from the final translation result when switching languages.
Solution:
First, ensure that the menus or sections you're trying to translate are indeed translated. For example, if the 'Quick Links' section in the footer is missing, check if it's translated by going to the WordPress menu section:

https://goarchitecture.site/wp-admin/nav-menus.php

We also recommend reviewing our documentation on translating menus with WPML, which provides multiple methods for accomplishing this:

Translating Menus with WPML

If the provided solution does not apply to your case, or if it's outdated, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
March 26, 2024 at 4:03 am #15449396
hectorl-11	When translating the footer on my webpage using the 'Translate myself' feature, I encounter an issue within the 'Translations queue'. Certain sections do not appear for translation. Upon switching from English to Spanish, these sections that were initially missing from the translation queue are completely absent from the final result. How can I resolve this problem to ensure all sections are accurately translated and displayed in both languages? hidden link
March 26, 2024 at 9:32 am #15450300
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. From the screenshots that you attached, all I can see that is different is that two menus are missing, is that what you are referring to?
March 28, 2024 at 12:48 am #15458538
hectorl-11	yes that is what im referring to
March 28, 2024 at 7:30 pm #15462445
hectorl-11	so?
March 28, 2024 at 10:09 pm #15462698
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Thank you for the confirmation. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Mihai
March 29, 2024 at 11:00 pm #15465831
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the credentials. I can confirm that I was already able to log in successfully. I am currently spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. PS: Just note that there's a weekend ahead and I don't work on the weekends so I will be able to get back to you at the beginning of next week. Hope that's ok. Kind regards, Mihai
April 2, 2024 at 10:16 pm #15475254
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for your amazing patience. I think the main issue here is that these menus are not translated yet. As an example, let's take a look at the "Quick Links" section from the footer: hidden link I am also attaching some screenshots below. I am also sharing the documentation for translation menus with WPML (there are multiple ways you can do that): https://wpml.org/documentation/getting-started-guide/translating-menus/ Please let me know if that resolves the issue. I will be wainting for your confirmation. Mihai