Tranlations Managers are labeled as "false"

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Exception

This topic contains 9 replies, has 1 voice.

Last updated by Carlos Rojas 1 day, 4 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
May 22, 2025 at 8:02 am #17059916
andreasH-126	Background of the issue: I've added editors as both translators and translation managers, but they are labeled as 'false' translation managers. Also, they can't translate WPForms forms. Symptoms: Translation managers are labeled as 'false'. Questions: Why are translation managers labeled as 'false'? Why can't editors translate WPForms forms?
May 22, 2025 at 8:17 am #17059971
andreasH-126	Oops, I posted twice by mistake. Can we merge the tickets? There are more info in this one: https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/
May 22, 2025 at 9:21 am #17060521
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- Please double-check that all translators have their first name, last surname, and email added correctly to their user information. 2.- The other ticket you mentioned (https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/) is closed, so let's continue here 🙂 Looking forward to your message. Regards, Carlos
May 26, 2025 at 7:22 am #17071167
andreasH-126	Yes, first name, last name and email are correctly added. We've used WPML for a few years and these editors have been Translation Managers for a while without being labeled as "false". This issue occurred after the latest update to WP 6.8.1 and the latest verions of the WPML plugins.
May 26, 2025 at 7:50 am #17071332
andreasH-126	I have a dev site where this bug exists with only this installed: Theme: TwentyTwentyFour Plugins: WPML Multilingual CMS and WPML String Translations Latest versions of WordPress, theme and plugins. I'm happy to share the login credentials.
May 26, 2025 at 8:10 am #17071472
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your messages. Please share the access credentials to the site in your next message, which I have set private. Confirm you have created a full site backup that you can restore if necessary.
May 30, 2025 at 8:59 am #17091183
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for creating the staging site and sharing the credentials. Do you authorize me to create a copy of the staging site to escalate this ticket to our 2nd tier of support?
June 3, 2025 at 6:22 am #17100047
andreasH-126	Yes, please do.
June 3, 2025 at 7:19 am #17100332
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your authorization. I have created a copy of the site and escalated this ticket to our second tier of support, where our second-tier specialists will take a deeper look at the issue and attempt to find a solution. I will get back to you as soon as I get more information.
June 5, 2025 at 9:04 am #17109222
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Our 2nd-tier specialist found that the label 'false' is appearing because the site has disabled user profile pictures. Here you have two options: - Ignore the false label - Enable the user profile pictures Regards, Carlos