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This topic contains 5 replies, has 2 voices.

Last updated by Christopher Amirian 6 months, 1 week ago.

Assisted by: Christopher Amirian.

Author Posts
July 7, 2024 at 1:24 pm #15907344

grzegorzK-16

Background of the issue:
I am trying to translate into Polish the placeholder of dropdown list of Polish banks on my site hidden link.

Again I am not sure where I should send my question 🙂

My request I sent quite a long time ago to checkout-plugins-stripe-woo plugin support (hidden link) and Stripe support (hidden link). But till now I have had no response.

Probably you and Blocksy are my last chance to solve it. (The same question I sent to Blocksy support.)

I am using the checkout-plugins-stripe-woo plugin for the payment method used in Poland. It is Przelewy24 (cpsw_p24). Plugin is a kind of connection with Stripe.

Symptoms:
Unfortunately, the placeholder in the dropdown with the list of Polish banks is in English not Polish.
How to translate it into Polish?
I use the WPML plugin for translations. However, WPML does not find the “Select bank” string for translation.

Questions:
How can I translate the placeholder of the dropdown list in the payment method using WPML?

July 7, 2024 at 1:36 pm #15907392

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

The chat was disconnected so I turned it into a ticket.

Would you please provide the debug information for your website?

https://wpml.org/faq/provide-debug-information-faster-support/

Also, I'd appreciate it if you could remove the maintenance mode on your website so I can test the front end.

Finally, please do as follows and get back to us with the result:

- Go to WordPress Dashboard > WPML > String Translation
- Scroll down and enable the checkbox inside the AUTO REGISTER box.
- Go to the front end of the website and load the page that contains the bank names.
- Go back to string translation and reload the page. Check the top of the table and see if you can find the names now there for translation or not?

For more information:

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings

Thanks.

July 8, 2024 at 3:24 pm #15914385

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Grzegorz,

Thank you. Yes I will need the login as when I want to go to the checkout page it asks for login info.

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

July 10, 2024 at 8:15 am #15926445

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Grzegorz,

I want to thank you for all the detailed information that gave me a better understanding of the issue and I unfortunately found out that WPML can not help you on this matter.

I explained in detail why and how the code works there in this video:

hidden link

Thank you and sorry to inform you that due to the fact that the portion you are talking about is loaded via iFrame from the stripe.com website, WPMNL does not have any control over that content as the content is not even part of WordPress.

Thanks.

July 10, 2024 at 9:15 am #15926894

grzegorzK-16

Hi!

At the same time, I correspond with the guys from stripe.com. So maybe they will come up with something.

Thank you very much for your engagement, especially for the video!!! Thanks to this, I learned a lot 🙂

regards,
Grzegorz

July 11, 2024 at 1:17 pm #15935264

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

My pleasure Grzegorz! Hope you can get a solution from Stripe

Thanks.