Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 1 voice.

Last updated by Andrey 1 week ago.

Assisted by: Andrey.

Author Posts
March 15, 2026 at 8:33 pm #17898519

Lisandro

We have not been able to transate pridcuts - not working. Always "processing" never ends. Shows error pf some complicated imcompatibility.
Job ID: 388
ATE Job ID: 186575530
Error Type: DownloadError
Error Message: Call to undefined function get_current_screen() /var/www/internationaltradingcenter.com/wp-content/plugins/easy-subscriptions/includes/integration/product-settings/class-easy-subscriptions-product-settings.php:14
Error Details: {
"message": "Call to undefined function get_current_screen()",
"code": 0,
"file": "/var/www/internationaltradingcenter.com/wp-content/plugins/easy-subscriptions/includes/integration/product-settings/class-easy-subscriptions-product-settings.php",
"line": 14,
"trace": [
"/var/www/internationaltradingcenter.com/wp-includes/class-wp-hook.php:341",
"/var/www/internationaltradingcenter.com/wp-includes/plugin.php:205",
"/var/www/internationaltradingcenter.com/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php:269",
"/var/www/internationaltradingcenter.com/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php:288",
"/var/www/internationaltradingcenter.com/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php:340",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp-hook.php:341",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp-hook.php:365",
"/var/www/internationaltradingcenter.com/wp-includes/plugin.php:522",
"/var/www/internationaltradingcenter.com/wp-includes/post.php:5917",
"/var/www/internationaltradingcenter.com/wp-includes/post.php:5208",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/inc/post-translation/wpml-create-post-helper.class.php:46",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/inc/translation-jobs/helpers/wpml-save-translation-data-action.class.php:194",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/inc/wpml-private-actions-tm.php:33",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/class-wpml-tm-ate-jobs.php:90",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Download/Consumer.php:32",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Download/Process.php:69",
"[internal function]:0",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/collect/src/Illuminate/Support/Collection.php:603",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Download/Process.php:99",
"/var/www/internationaltradingcenter.com/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/REST/Download.php:60",
"/var/www/internationaltradingcenter.com/wp-includes/rest-api/class-wp-rest-server.php:1292",
"/var/www/internationaltradingcenter.com/wp-includes/rest-api/class-wp-rest-server.php:1125",
"/var/www/internationaltradingcenter.com/wp-includes/rest-api/class-wp-rest-server.php:439",
"/var/www/internationaltradingcenter.com/wp-includes/rest-api.php:467",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp-hook.php:341",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp-hook.php:365",
"/var/www/internationaltradingcenter.com/wp-includes/plugin.php:570",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp.php:418",
"/var/www/internationaltradingcenter.com/wp-includes/class-wp.php:821",
"/var/www/internationaltradingcenter.com/wp-includes/functions.php:1343",
"/var/www/internationaltradingcenter.com/wp-blog-header.php:16",
"/var/www/internationaltradingcenter.com/index.php:17"
]
}
Need your help to translate our 10products to spanish. They are short - we could do it manually - but it does nt give un any option - just"processing"

March 15, 2026 at 8:35 pm #17898523

Lisandro

Waiting for support - we need PRODUCTS translated. Thanks

March 16, 2026 at 4:12 pm #17901291

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Based on the error message you shared, it appears the issue is with the Easy Subscriptions plugin rather than WPML.

I recommend temporarily deactivating the Easy Subscriptions plugin and testing the functionality again to see if the error still occurs. If the issue disappears after deactivating the plugin, it would indicate that the problem is related to that plugin or its compatibility with your current setup.

March 17, 2026 at 2:33 pm #17905036

Lisandro

We deactivated the plugin and did the translation ok - big limitation because we use suscriptions. Any suggestion?
Now - the other issue is these products have a Gravity Form in them. The form was not translated. What need to be done? Thanks

March 17, 2026 at 2:45 pm #17905166

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I’m afraid I’m not able to resolve this error directly. It appears to be coming from the Easy Subscriptions plugin, so I recommend contacting their support team and asking them to investigate and fix the issue.

If they are unable to resolve it, you may consider using an alternative plugin that is compatible with WPML. The list of compatible WooCommerce extensions:
https://wpml.org/plugin-functionality/woocommerce-extension/

Regarding your other question about Gravity Forms, please ensure the forms are translated into the secondary languages. You can follow this guide:
https://wpml.org/documentation/related-projects/gravity-forms-multilingual/

If you still experience issues with the form, please open a new support ticket with detailed information about the problem. This will help us ensure that each issue receives the proper attention.