Background of the issue:
I am trying to use WPML’s automatic translation service for my site, specifically for the Special Offers category page (hidden link). The post 'Mandarinen-Ernte im Neretva-Tal 2025' is translated in the WPML dashboard (hidden link) but doesn’t appear on the front end. I reviewed the WPML tables documentation (https://wpml.org/documentation/support/wpml-tables/) and checked the database, suspecting that automatic translation is storing posts/pages/products as strings rather than as WPML entities.
Symptoms:
The Special Offers category page isn’t rendering correctly, and the translations that worked yesterday have stopped appearing. The post 'Mandarinen-Ernte im Neretva-Tal 2025' is translated but doesn’t show on the front end. I expected to see the translations after trying troubleshooting steps from a previous issue (https://wpml.org/forums/topic/wpml-woocommerce-translation-not-displayed/), but they didn’t work.
Questions:
Could you help troubleshoot why the Special Offers category page translations are not displaying correctly?
How can I ensure category pages and their posts are treated as entities so translations display correctly?
The translation issues persist across all languages for nearly every post in the Special Offers category - only the English versions display correctly.
I’ve been using WPML’s automatic translation service on ama-travel.com, but I’m running into several issues:
Translations reassigned: Content that’s already translated keeps getting marked “awaiting translator” when I view or troubleshoot.
Missing front-end translations:
Special Offers category (hidden link) initially shows posts summary in EN, ES, and GR - but not in IT or FR.
The Zagreb Christmas Market 2025 page (hidden link) renders in EN, ES and FR only, even though translations exist for all languages in the WPML dashboard. Posts are publsihed. See attached samples.
I suspect the automatic translation service isn’t consistently mapping posts/pages to all required WPML entities.
When using the automatic translation editor it's important to only use that editor, meaning that after a translation is made we warn against going into the translation manually.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
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The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
The issue is being caused by the Avada Layouts missing the Post Archives -> Post Archives Content -> Post Card Archives item.
The German translation was showing it and using it correctly however the Italian for example was completely missing it which is why the archive page was showing empty.
To resolve it I went to Avada -> Archives -> Post Archives Content edit the English version and made a small change then updated.
After updating I updated the translation and it is working OK now.
Please review the rest of the Avada layouts and ensure that they are translated OK for all languages.
