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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a preproduction website and encountering issues with automatically translating pages because the plugin indicates that the pages are encoded.
Solution:
We recommend using the workaround provided in the this documentation. If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by Andrey 3 weeks, 1 day ago.

Assisted by: Andrey.

Author Posts
February 20, 2026 at 4:04 pm #17838993

fabienneS-10

Hi
We are currentl working a preproduction website. We tried to translate pages automatically but we are having troubles doing so because the plugins says our pages are encoded.
We did check the page content if there was any strange span or class or id or any kind of hidden properties but nothing was found.
How can we bypass this ?

Thank you in advance

February 20, 2026 at 4:48 pm #17839086

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

This issue has been escalated and will be handled by our development team.

In the meantime, please use the following workaround to translate the pages:

https://wpml.org/errata/wpml-cannot-send-base64-encoded-content

February 23, 2026 at 8:44 am #17841969

fabienneS-10

Hello, we are still waiting for a solution. Could this take some time?

February 23, 2026 at 4:48 pm #17843975

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback.

I apologize — it seems the previous link was cut off and did not open correctly.

Please use the workaround provided in the following link:
https://wpml.org/errata/wpml-cannot-send-base64-encoded-content-to-translation/