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This topic contains 9 replies, has 0 voices.

Last updated by Carlos Rojas 3 days, 8 hours ago.

Assisted by: Carlos Rojas.

Author Posts
August 1, 2025 at 9:14 am

fabioH-3

Background of the issue:
I have a WooCommerce product that is already translated. After updating the original language, I want to update the translation.
When I click the refresh icon in the product grid, it leads me to the WooCommerce product editor instead of the WPML translation editor.

This issue is similar to one described here: https://wpml.org/forums/topic/translations-for-new-products/.

Symptoms:
Clicking the refresh icon in the product grid leads to the WooCommerce product editor instead of the WPML translation editor.

Questions:
Why does clicking the refresh icon lead to the WooCommerce product editor instead of the WPML translation editor?
How can I ensure that the refresh icon directs me to the WPML translation editor?

August 1, 2025 at 10:54 am
August 1, 2025 at 2:56 pm #17288821

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Is it posible to create a staging site so I can investigate the issue without affecting your site?

Or do you give me permission to download a copy with Duplicator?

For the moment it is only changing to the translation editor when selecting the option to Apply only for that product.

August 4, 2025 at 6:14 am #17291761

fabioH-3

I can give you permission to use duplicator. Where would I share the credentials?

August 4, 2025 at 10:11 am #17292574

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos, and I will continue working on this ticket

Please share the access credentials to the site in your next message, which I have set private.

August 8, 2025 at 2:38 pm
August 11, 2025 at 7:47 am #17308259

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Good morning!
Thank you very much for sharing the information requested.

The issue is resolved when the translated product is re-saved using the Advanced Translation Editor (ATE). As an example, I re-saved the translation of the 'Dealer's V1 250D' product by editing the product in the original language and clicking on the translation icon under the Language block (right column). These steps updated the entry in the database for that particular product, and now you can update the translation using ATE.

Please apply the same steps in the rest of the plugins and confirm that the issue is solved.

August 11, 2025 at 8:41 am #17308446

fabioH-3

Hello,

You just crashed my webshop. Roll the changes back immediately please!

Checkout website is broken and people can only order one product and not change the amount.

If I dont hear back within the next 30min. I will have to perform a restore from backup myself.

Screenshot 2025-08-11 104036.jpg
Screenshot 2025-08-11 104045.jpg
August 11, 2025 at 9:06 am #17308569

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

I haven't made any changes to the site, except for updating the 'Dealer's V1 250D' product.

I can see you are using blocks in the checkout page: hidden link and I'd recommend using the Woocommerce shortcode instead ([woocommerce_checkout]). In this URL, you will find all the shortcodes: https://woocommerce.com/document/woocommerce-shortcodes/

August 18, 2025 at 7:58 am #17326508

fabioH-3

Hello,

I fixed the website, wasn't your fault, sorry for the accusation!

So I click on the translation update symbol seen in the screenshot, then it just switches to english woo product editor. Please elaborate what I'm exactly supposed to do.

Kind regards Fabio Heublein

Screenshot 2025-08-18 095644.jpg
August 18, 2025 at 12:52 pm #17327835

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Carlos isn't available for the next few days, so I'm handling this ticket, meanwhile.

In the screenshot you sent I see you have "WordPress Editor" option selected for the Übersetzungen. With that setting, it's expected that you're are taken to the WordPress Editor for the product.

Please make sure to have a full website backup and proceed as follows:

1. Inside the product editor, click on "WPML Editor für Übersetzungen";
2. On the pop-up, select the option to change the editor for that product only;
3. Click the Update button, so the changes are saved;

Now, when clicking to update the product's translation, you should be taken to the WPML Translation Editor. Let me know if that's solve the issue, or if you have another behaavior.

August 19, 2025 at 8:09 am #17330111

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
I'm back, and I will continue working on this ticket.

Can you confirm that the Translation Editor appears after following the steps described by my colleague in the previous message?