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[Resolved] WPML Media translation is stuck on installation

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This topic contains 3 replies, has 0 voices.

Last updated by ralphC-5 18 hours, 13 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
August 18, 2025 at 9:09 am #17326735

ralphC-5

Background of the issue:
I am trying to use Media translation, which is installed and active in 'my plugins' but is inactive under WPML 'support'.

Symptoms:
The message 'To make WPML Media Translation fully functional, it is necessary to complete this setup, which only takes a short time depending on the total number of posts in your WordPress installation.' is shown with a button to stop setup; I cannot stop or activate it. The WPML media translation is not being installed correctly.

Questions:
Why is WPML Media Translation inactive under WPML 'support'?
How can I complete the setup for WPML Media Translation?
August 18, 2025 at 9:36 am #17326940

ralphC-5

Hi,

Ive completed the media translations under settings. I am still seeing the same setup message. under Media translation. Also the support section still shows WPML Media as not installed.
August 18, 2025 at 9:42 am #17326961

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Thanks
August 19, 2025 at 5:23 am #17329704

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have completed the media settings on your site, can you please check and confirm.

Thanks
August 19, 2025 at 7:09 am #17329803

ralphC-5

Thank you, it seems to work for me as well now! great.