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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 2 replies, has 0 voices.

Last updated by Kor 1 day, 9 hours ago.

Assisted by: Kor.

Author Posts
January 6, 2025 at 9:15 pm #16567507

milcoP

Background of the issue:
I am developing a multilingual website with 4 different languages translated from Dutch using WPML. The site is currently under development.

Symptoms:
There is a layout error on the homepage of the English translated page. This issue is only present on this one English page and not on the other translated pages.

Questions:
What could be causing the layout error on the English translated homepage?

January 7, 2025 at 6:06 am #16568002

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. Could you please share the URL of the page in question here so that I could check?

January 7, 2025 at 8:15 am #16568288

milcoP

hidden link

the weird thing is that the other languages do work. e.g.
hidden link

January 7, 2025 at 8:28 am #16568335

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

January 7, 2025 at 4:04 pm #16570720

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked hidden link and everything seems to look fine for me. Could you share some screenshots from your end?