This thread is resolved. Here is a description of the problem and solution.
Problem: You have created an option page in ACF and are trying to translate these fields into Arabic using WPML. However, when you type the translation in Arabic and save, the old English content still appears. Solution: To resolve this issue, please follow these steps after taking a full site backup: 1) Navigate to ACF>>Field Groups and open the *Global Info* for editing. 2) Click on the *Change option* link. 3) Select the *Expert* option and save the changes. 4) Set the *Translate* option for the *Contact Us* Group Field. 5) Save the changes and go to the *Site Values* Options page. 6) Switch to Arabic. 7) Change the value of the *Address* field and save the changes. For more details, refer to this screencast: https://dl.dropboxusercontent.com/scl/fi/oc6e9zgs3ikq1yn544au1/2024-11-04_16h48_28.mp4
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I have created an option page in ACF with some fields on my site hidden link. I am trying to translate these fields into Arabic using WPML.
Symptoms:
When I type the translation in Arabic and save, the old English content still appears as if I didn't type and save.
Questions:
Why does the old English content still appear after I save the translation?
How can I successfully translate ACF option page fields using WPML?
If you are still facing the issue, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site to check further. Refer to the following links for more details about our private information-sharing policies.
Thank you for the update and login information. Please grant me administrative privileges for checking the site settings. Refer to the attached image for more details.
Thank you for the updates. Please allow me to make a copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site.
Thank you for the permission. I have installed the Duplicator plugin. ACF Pro has released a new version today. So please upgrade to the latest version after a site bckup. We would like to make sure the bug exists with the latest version or not.
After the following steps, we are getting the expected results. Please test it after taking a full site backup (mandatory) and let us know your feedback.
1) Visit ACF>>Field Groups and open the *Global Info* for edit
2) Click on the *Change option* link
3) Choose *Expert* option and save the changes
4) Choose *Translate* option for *Contact Us* Group Field
5) Save the changes and go to the *Site Values* Options page
6) Switch to Arabic
7) Change the value of the *Address* field and save the changes
Refer to this screencast for more details - hidden link
Thank you for the feedback. Happy to know you are getting the expected results in the backend now.
Please note that I have opened a new ticket for the *Options Page field not showing translation* issue, as per our support policies, we can only address one issue per ticket. This will help us serve you better and avoid discussing multiple problems in a single ticket. I will get back to you soon on the latest ticket. Please wait. Thank you for your understanding.
