Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Bobby 4 years, 8 months ago.

Assisted by: Bobby.

Author Posts
August 18, 2020 at 3:56 pm #6824813

richardT-27

I am unable to connect my home page with it's french twin. All other pages were able to connect, but this one does not show the "connect with translations" button

August 20, 2020 at 12:47 am #6834619

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi There,

Does the page have a translation attached to it already by any chance? If yes please delete it and empty the trash before attempting to connect with the "new" existing one.

Otherwise, are you able to go to the translation and connect the translation with the default language (doing it backward).

Let me know your results, please.

August 20, 2020 at 7:17 pm #6840913

richardT-27

This did not solve my problem

August 21, 2020 at 1:15 am #6841647

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

August 21, 2020 at 5:47 pm #6847261

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

The issue is happening because the French page is having an active translation in progress being added.

Meaning that the translation progress was happening from French into English. The translation is left in progress and this is why you are not able to connect them.

I have now finished it, and removed it; You should be able to connect the pages now.

Let me know your results, please.

Screen Shot 2020-08-21 at 10.42.49 AM.png
August 24, 2020 at 1:20 pm #6859899

richardT-27

When i attempt to link them (via edit page), the english home page doesn't pop up in the dialogue window. Others do, but the Home page is missing from there.

August 24, 2020 at 7:57 pm #6862611

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I was able to clone the Home page and then use the cloned page to connect with the existing translation.

Afterward, I set the new cloned home page as the "Home" and it looks as expected now.

Let me know your results, please.

August 24, 2020 at 7:59 pm #6862613

richardT-27

Looks like it is working. What an odd fix! Thank you, i'll test it some more and let you know if it is fixed.

August 24, 2020 at 10:59 pm #6863111

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Glad to hear it is working now!