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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
January 7, 2024 at 10:26 pm #15157863

volodymyrI

Hi,

I have a problem. On the duplicated product the attribute value Серия is not shown at all. As a result, it is not present on the Home page. I synchronized variation on the attribute page. I have thousands of products with similar problems and would like to have them working properly without going to each product by making some sort of update. This attribute is translatable and has translated variations into the second lang

Screenshot at Jan 08 00-21-11.png
Screenshot at Jan 08 00-21-20.png
January 8, 2024 at 8:30 am #15158742

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Volodymyr,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

If the attribute has been already translated, please go to WPML > Support > Troubleshooting > Click on some buttons below and see if it helps:
- [Products] Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Fix terms count
- Fix post type assignment for translations
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

January 8, 2024 at 12:55 pm #15160458

volodymyrI

Hi Long, unfortunately, after going through the list of suggestions nothing positive has taken place. I still see the same issue.

January 9, 2024 at 1:06 am #15162844

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

January 17, 2024 at 1:14 am #15192432

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

The shared account isn't correct, I'm not able to login to the admin area with it. Can you please recheck the account?
❌ IMPORTANT: Please backup your database and website before proceeding ❌

Look forward to your reply.
Thanks

The topic ‘[Closed] Attrubute value is not synced from default lang’ is closed to new replies.