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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the banner does not translate the photo.
Solution:
We recommend adding the following custom XML configuration code into WPML > Settings > Custom XML Configuration to enable the translation of the photo in the banner:

<shortcode>
      <tag>norebro_banner</tag>
        <attributes>
          <attribute type="media-ids">background_image</attribute>
      </attributes>
    </shortcode>

Please check if the banner photo now translates correctly on your site. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

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This topic contains 1 reply, has 0 voices.

Last updated by georgiM-3 1 week ago.

Assisted by: Kor.

Author Posts
September 8, 2025 at 5:36 pm #17384734

georgiM-3

This Banner also does not translate the photo. What should I do?

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September 9, 2025 at 5:06 pm #17388246

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've added this custom XML configuration code below into WPML > Settings > Custom XML Configuration. Now it's translating and could you please check?

<shortcode>
      <tag>norebro_banner</tag>
      	<attributes>
          <attribute type="media-ids">background_image</attribute>
      </attributes>
    </shortcode>
September 9, 2025 at 8:18 pm #17388813

georgiM-3

Thanks, the fix works. I'm closing the ticket