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Supporter timezone: Europe/Zagreb (GMT+01:00)
Tagged: WCML
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Last updated by Dražen 6 days, 13 hours ago.
Assisted by: Dražen.
Author | Posts |
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January 26, 2025 at 2:24 pm #16635257 | |
davidB-295 |
Background of the issue: Symptoms: Questions: |
January 27, 2025 at 7:12 am #16635980 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for contacting us. 1) Can you please try next: - Make sure you have a backup. 2) If the issue still happens, please create a staging site and share admin access with us so we can further check and escalate this issue. Note we might need to take a copy of your site, let me know if that is not okay. Regards, |
January 31, 2025 at 1:47 pm #16655906 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for sharing the details. I checked and I see the issue is not happening when I disable WCML, and also see there is a shipping method "PPL na adresu". How is this being added or how can I edit it? I can not seem to find it inside the Wocommerce settings. Regards, |
February 2, 2025 at 3:59 pm #16660269 | |
davidB-295 |
Yes, the issue is caused by WCML. “PPL na adresu” is a shipping method included in the PPL plugin. Once you activate the plugin, you can configure this method in WooCommerce shipping settings: hidden link |
February 3, 2025 at 7:07 am #16661100 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks. I have escalated this to our 2nd tier for further check. I will update you soon. Regards, |
February 3, 2025 at 9:39 am #16661924 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, it escalated to our developers for a further fix, a a workaround please use next: - in the file: wp-content/plugins/woocommerce-multilingual/classes/OrderItems/Shipping/ShippingMethod.php find $shippingMethod = \WC_Shipping_Zones::get_shipping_method( $shippingInstanceId ); add this after it: if ($shippingMethod === false ){ return; } Regards, |